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Consumer Protection

FoodSafety.Gov

FoodSafety.gov is your gateway to food safety information provided by government agencies. Get the latest news, tips, food recalls and alerts.

Review Date: April 27, 2011

U.S. Department of Health and Human Services

2012 Consumer Action Handbook

Use the Consumer Action Handbook (CAH) to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations, local, state, and federal government agencies, national consumer organizations, and more.

Review Date: December 18, 2012

Federal Citizen Information Center

BeSafeRx: Know Your Online Pharmacy

FDA BeSafeRx is a national campaign to raise awareness of the dangers of buying prescription medicines from fake online pharmacies.This site offers tips on identifying these pharmacies, as well as resources for finding safe and reliable online pharmacies.

Review Date: September 28, 2012

U.S. Food and Drug Administration

Beware of Health Scams

Find tips on how to spot and avoid a health scam, such as remedies that target diseases that have no cures, including diabetes, arthritis, and Alzheimer’s disease.

Review Date: December 18, 2012

NIH National Institute on Aging Information Center

Complaint Assistant

The Federal Trade Commission collects complaints about companies, business practices, and identity theft to detect patterns of wrong-doing that may lead to investigations and prosecutions. Use this online form to file your complaint.

Review Date: December 18, 2012

Federal Trade Commission

Consumer Protection Guide

This everyday guide to being a smart shopper offers helpful tips about preventing identity theft, understanding credit, filing a consumer complaint, and more.

Review Date: December 18, 2012

Federal Citizen Information Center

Finding a Weight Loss Program that Works for You

The Partnership for Healthy Weight Management encourages providers of weight loss programs to follow voluntary guidelines for providers of weight loss products or services to give you basic information about their methods. Here are some questions to ask when evaluating a weight loss program.

Review Date: December 18, 2012

Federal Trade Commission

Health Fraud Scams (Videos from FDA)

FDA’s Health Fraud Scams website pulls together videos on how to avoid fraudulent schemes, and offers information about products that have been seized, recalled or are the subject of warnings from the agency.

Review Date: December 18, 2012

U.S. Food and Drug Administration

Health Publications: Federal Consumer Information Center

Government publications on many health and medical topics are available online and in print. Topic list includes information on general health, exercise & diet, medical problems, and mental health issues.

Review Date: November 06, 2012

Federal Citizen Information Center

Hot Topics in Health: National Consumers League

This page from the National Consumers League links to health resources, including research, publications, and press releases.

Review Date: November 06, 2012

National Consumers League

How to Spot Health Fraud

Health fraud and quackery are a significant problem for vulnerable Americans in search of medical treatment. The Food and Drug Administration has identified some areas of health fraud in this document and has included tips to help consumers identify fraudulent products.

Review Date: December 18, 2012

U.S. Food and Drug Administration

Index of State and Local Consumer Agencies

This page provides contact information on state and local consumer protection agencies. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, and advocate in the consumer interest.

Review Date: December 18, 2012

Federal Citizen Information Center

Kid Safety

This web site offers kids quizzes and games that help them learn about safety issues and consumer products, such as scooters and bike helmets.

Review Date: December 19, 2012

U.S. Consumer Product Safety Commission

Miracle Health Claims: Add a Dose of Skepticism

Remember the first rule of thumb for evaluating health claims: If it sounds too good to be true, it probably is. This brochure will help you spot false and unsubstantiated claims. It describes some typical areas where fraud flourishes and suggests how you can protect yourself.

Review Date: December 18, 2012

Federal Trade Commission

Multi-Media Consumer Information - FDA

FDA offers information about food, drug, and product safety in many useful formats, including videos, photo slideshows, podcasts and audio.

Review Date: December 18, 2012

U.S. Food and Drug Administration

National Consumer Organizations

These organizations define their missions as consumer assistance, protection and/or advocacy and can be of assistance in matters related to fraud and scams.

Review Date: December 18, 2012

Federal Citizen Information Center

Navigating the Health Care System: How To Complain—And Get Heard

Here are some resources for complaints or concerns that arise while you are in the hospital and when you get your hospital bill.

Review Date: January 16, 2013

Agency for Healthcare Research and Quality

OTC Drug Facts Label

Patterned after the Nutrition Facts food label, the new Drug Facts label uses simple language and an easy-to-read format to help people compare and select OTC medicines and follow dosage instructions.

Review Date: November 06, 2012

U.S. Food and Drug Administration

Recalls.gov

This site alerts the American people to unsafe, hazardous or defective products. Search for recalls and sign up to receive email alerts on consumer products, motor vehicles, boats, food, medicine, cosmetics, and environmental products.

Review Date: November 06, 2012

National Highway Traffic Safety Administration - NHTSA
U.S. Department of Transportation

Safety Violation, Household Goods and Hazardous Materials Consumer Complaint Hotline

Household Goods or Safety Violations Complaints can be reported online using these links. Complaints also can be reported via a toll- free hotline, 1-888-DOT-SAFT (1-888-368-7238), Mondays through Fridays.

Review Date: December 05, 2012

Federal Motor Carrier Safety Administration (FMCSA)

Scam Alert: Beware of Bogus FDA Agents

Many people who have purchased drugs over the Internet or via telephone have unwittingly exposed themselves to extortion by individuals posing as FDA agents. Learn how consumers face an increased risk of purchasing unsafe and ineffective drugs from websites operating outside the law.

Review Date: November 06, 2012

U.S. Food and Drug Administration

StopMedicareFraud.gov

Medicare fraud contributes to the rising cost of health care for all Americans. Protect yourself and learn how to spot and report Medicare fraud.

Review Date: December 18, 2012

U.S. Department of Health and Human Services

What Are the Risks? Dangers of Buying Medicines from a Rogue Web Site

Prescription medicines are powerful and if they are not dispensed by a trustworthy provider there could be a number of harmful results. Here are 5 important points to consider when buying medicines online.

Review Date: November 06, 2012

National Association of Boards of Pharmacy